The QR code, once
Open WhatsApp on your phone, scan the code, done. The session is held on our side and the agent never sees it. The code refreshes roughly every forty seconds, so a page left open needs a fresh one — that is WhatsApp’s behaviour, not a fault. Your phone can go offline afterwards without breaking the link.
Business Cloud API, or your own number
The official route is for brands: a separate number, templates submitted for approval, and a twenty-four hour window in which you may answer a customer. It fits transactional notifications at scale. It does not fit a person or a small team answering suppliers, clients and colleagues from the number those people already have. That second case is this one.
Twenty new conversations a day
Starting a brand new chat is the action that gets numbers reported, so it is capped at twenty per day per account and spaced fifteen seconds apart, with an explicit error when the ceiling is reached. Replies inside existing conversations are not limited, because answering people who wrote to you is what a normal account does all day.
Voice notes and files come back as files
A large share of real WhatsApp traffic is not text. Attachments are returned as binary, so an assistant can transcribe a voice note, read a PDF quote or look at a photo of a delivery slip and act on the content rather than reporting that an attachment exists.
“Transcribe the voice notes I received this morning and tell me what needs an answer.”
“Send a WhatsApp to Ada asking if Thursday still works.”
When the session drops
WhatsApp sessions end — a phone reset, a logout from linked devices, a long disconnection. The account then carries an explicit state and the agent says which account to reconnect instead of returning an empty list that looks like a quiet week. Reconnecting reuses the same account, so identifiers and history keep working.
What the agent cannot do
It reaches the accounts you connected and nothing else, your WhatsApp credentials never leave our side, and reading never authorizes sending. You can disconnect at any time, which cuts every agent at once. If a company pays for the workspace, that buys seats — not a way for an administrator to read a member’s messages.
Common questions
Do I need a WhatsApp Business account?
No. Nilyo pairs a personal or business WhatsApp account by QR code, the same pairing the desktop app uses. Templates and the Business Cloud API only apply to the brand-number route.
Will my number get banned?
The risk comes from unsolicited mass first contacts. New conversations are capped at twenty a day and spaced; replies in existing chats are unrestricted, which matches normal usage.
Does my phone have to stay online?
No. Once paired, the session is independent, like any linked device.
Can it read groups?
Yes, and listings mark one-to-one chats, groups and channels, so an assistant can summarize a group without answering in it.
How WhatsApp works with Nilyo
Connection. Scan a QR code shown in the conversation (WhatsApp › Linked devices), or type a pairing code on your phone. The line stays linked like any other device.
What your agent can do. Contacts and chats, message history, text, media and native voice notes, reactions, groups, checking whether a number is on WhatsApp.
Pacing and safety. 20 new conversations per day with 15 seconds between them; existing chats are not limited beyond serialization.
- “Send a WhatsApp to Julien” resolves the person among your recent chats and contacts; two matches mean the agent asks.
- Disconnecting from the phone marks the account for reconnection; the same account is re-linked with a new QR, never duplicated.
All WhatsApp guides
Related guides
Give Nilyo to your agent.
Paste one setup link. Your agent can guide OAuth, account connection and the first useful action.